Transparency Policy
Last updated: 15 October 2024
This Transparency Policy describes how Fortunaspark operates openly and honestly in its relationships with users, learners, instructors, and the broader community. It outlines what information we share, how decisions are made, and how we handle matters that affect the people who use our platform.
1. Our Commitment to Transparency
Fortunaspark is committed to operating with clarity and honesty. We believe that trust is built through consistent, open communication about how our platform works, how we handle data, and how we make decisions that affect our users.
This policy applies to all services offered through fortunaspark.com, including live webinars, recorded sessions, interactive tools, and any associated features or communications.
2. Information We Collect and Why
We collect information to provide and improve our services. We do not collect more information than is necessary for the purposes described in our Privacy Policy. The categories of information we collect include:
- Account information — name, email address, and credentials used to create and maintain an account.
- Usage data — how you interact with the platform, including sessions attended, features used, and time spent.
- Communication data — messages, feedback, and support requests submitted through the platform.
- Payment information — processed securely through third-party payment providers; we do not store full payment card details.
- Technical data — device type, browser, IP address, and similar information used for security and performance purposes.
We use this information solely to deliver our services, respond to user needs, maintain platform security, and improve the learning experience.
3. How We Use Your Information
Information collected through our platform is used for the following purposes:
- Delivering and personalising the learning experience
- Processing registrations and payments for webinars and programs
- Sending service-related communications such as confirmations and updates
- Responding to support requests and resolving issues
- Monitoring platform security and preventing misuse
- Analysing aggregate usage patterns to improve content and features
We do not sell personal information to third parties. We do not use personal information for purposes beyond those described in this policy without first obtaining your consent.
4. Third-Party Services and Data Sharing
4.1 Service Providers
We work with third-party service providers to operate our platform. These providers may process certain data on our behalf, including:
- Hosting and infrastructure providers
- Payment processors
- Email and communication delivery services
- Analytics and performance monitoring tools
- Video streaming and webinar technology providers
All third-party providers are required to handle data in accordance with applicable data protection standards and are prohibited from using your information for their own purposes.
4.2 Disclosure Requirements
We may disclose information when required to do so by law, regulation, or valid legal process. In such cases, we will disclose only the minimum information necessary and, where permitted, will notify affected users.
4.3 Business Transfers
In the event of a merger, acquisition, or transfer of assets, user information may be transferred as part of that transaction. Users will be notified of any such change and given the opportunity to manage their data accordingly.
5. Content and Instructor Standards
5.1 Content Integrity
All educational content published on the Fortunaspark platform is reviewed to ensure it meets our quality and accuracy standards. We make clear distinctions between instructional content, promotional material, and third-party contributions.
5.2 Instructor Relationships
Instructors who deliver content through our platform are identified clearly. Where instructors have commercial relationships, affiliations, or sponsorships relevant to their content, this is disclosed to learners.
5.3 Sponsored or Promoted Content
Any content that is sponsored, promoted, or produced in partnership with external organisations is clearly labelled as such. Sponsorship does not influence editorial decisions or the accuracy of educational material.
6. Pricing and Fees
We are committed to clear, upfront pricing. All fees associated with webinars, programs, or subscriptions are displayed before purchase. There are no hidden charges. Where applicable, taxes or additional fees are itemised at checkout.
Refund and cancellation terms are described in our Refund Policy, which is accessible from the platform at all times.
7. Platform Decisions and Moderation
7.1 Content Moderation
We moderate content and user conduct to maintain a safe and productive learning environment. Moderation decisions are based on our Community Guidelines and Terms of Service. Where content or accounts are restricted or removed, affected users are informed of the reason where permitted.
7.2 Account Actions
If an account is suspended or terminated, the account holder is notified and provided with information about the reason and any available recourse. We aim to act fairly and consistently in applying our policies.
7.3 Algorithmic Recommendations
Where the platform uses automated systems to recommend content, sessions, or instructors, these recommendations are based on usage patterns and stated preferences. We do not apply undisclosed criteria that would unfairly favour or disadvantage any content or participant.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. When information is no longer needed, it is securely deleted or anonymised.
Users may request deletion of their account and associated data at any time by contacting us at contact@fortunaspark.com. Requests are processed within a reasonable timeframe and in accordance with our legal obligations.
9. Security Practices
We implement appropriate technical and organisational measures to protect information against unauthorised access, loss, or misuse. These measures include encrypted data transmission, access controls, and regular security reviews.
In the event of a data breach that poses a risk to users, we will notify affected individuals promptly and take immediate steps to contain and remediate the incident.
10. User Rights
Users of the Fortunaspark platform have the following rights with respect to their personal information:
- Access — the right to request a copy of the information we hold about you.
- Correction — the right to request correction of inaccurate or incomplete information.
- Deletion — the right to request deletion of your personal information, subject to legal obligations.
- Portability — the right to receive your data in a structured, commonly used format where technically feasible.
- Objection — the right to object to certain uses of your information, including direct marketing.
- Withdrawal of consent — where processing is based on consent, the right to withdraw that consent at any time.
To exercise any of these rights, contact us using the details provided in Section 13 of this policy.
11. Cookies and Tracking Technologies
We use cookies and similar technologies to operate and improve the platform. A summary of the types of cookies we use is provided below:
| Category | Purpose | Required |
|---|---|---|
| Essential | Platform functionality, authentication, and security | Yes |
| Performance | Monitoring platform speed and identifying technical issues | No |
| Analytics | Understanding how users interact with the platform in aggregate | No |
| Preferences | Remembering user settings and display preferences | No |
Non-essential cookies are only placed with your consent. You may manage your cookie preferences at any time through the platform settings or your browser controls.
12. Changes to This Policy
We may update this Transparency Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make material changes, we will notify users through the platform or by email prior to the changes taking effect.
The date at the top of this page indicates when the policy was last updated. Continued use of the platform following notification of changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this policy, wish to exercise your rights, or want to raise a concern about how your information is handled, please contact us:
- Email: contact@fortunaspark.com
- Phone: +61 428 590 268
- Address: Shop 6/480 King St, Newtown NSW 2042, Australia
We aim to respond to all enquiries within a reasonable timeframe and are committed to resolving concerns in a fair and timely manner.