Privacy Policy
Last updated: 8 February 2024
This Privacy Policy describes how Fortunaspark ("we", "us", or "our") collects, uses, stores, and shares information about you when you access or use our website at fortunaspark.com and any related services, features, or content (collectively, the "Services"). By using the Services, you agree to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you provide when you register an account, enrol in a webinar, complete a form, make a purchase, or contact us. This may include:
- Full name and display name
- Email address
- Phone number
- Billing and payment details
- Profile information and preferences
- Messages, questions, and feedback you submit to us
1.2 Information Collected Automatically
When you access the Services, certain information is collected automatically through cookies, log files, and similar technologies, including:
- IP address and approximate geographic location
- Browser type and version
- Operating system and device identifiers
- Pages visited, links clicked, and time spent on pages
- Referring URLs and exit pages
- Session identifiers and interaction timestamps
1.3 Information from Third Parties
We may receive information about you from third-party services, such as payment processors, analytics providers, or social login providers, where you have authorised those services to share your data with us.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account and provide access to the Services
- To process transactions and send related confirmations and receipts
- To deliver webinars, course materials, and live session features
- To communicate with you about your account, updates, and support requests
- To send promotional communications where you have opted in
- To personalise your experience and improve content relevance
- To monitor, analyse, and improve the performance and security of the Services
- To detect and prevent fraud, abuse, and unauthorised access
- To comply with applicable legal obligations
3. Legal Basis for Processing
We process your personal information on the following grounds:
- Contract performance: processing necessary to deliver the Services you have requested
- Legitimate interests: improving the Services, ensuring security, and communicating relevant updates
- Consent: where you have explicitly agreed, such as for marketing communications
- Legal obligation: where we are required to process data to comply with applicable law
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate and improve the Services. Cookies are small data files stored on your device. We use the following categories:
| Category | Purpose |
|---|---|
| Essential | Required for core functionality such as authentication and session management |
| Analytics | Help us understand how users interact with the Services |
| Functional | Remember your preferences and personalise your experience |
| Marketing | Used to deliver relevant promotional content where consent has been given |
You may control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Services.
5. Sharing of Information
We do not sell your personal information. We may share your information with:
5.1 Service Providers
Third-party vendors who assist us in operating the Services, including hosting providers, payment processors, email delivery services, and analytics platforms. These parties are contractually bound to handle your data securely and only as directed by us.
5.2 Business Transfers
If we are involved in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
5.3 Legal Requirements
We may disclose your information where required to do so by law, court order, or governmental authority, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
5.4 With Your Consent
We may share your information with other parties where you have given us explicit permission to do so.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we securely delete or anonymise it.
7. Data Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure. These measures include encrypted data transmission, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access: request a copy of the personal information we hold about you
- Correction: request that inaccurate or incomplete information be corrected
- Deletion: request that we delete your personal information, subject to certain exceptions
- Restriction: request that we limit how we process your information in certain circumstances
- Portability: request that we provide your information in a structured, machine-readable format
- Objection: object to processing based on legitimate interests or for direct marketing purposes
- Withdraw consent: where processing is based on consent, withdraw that consent at any time
To exercise any of these rights, please contact us using the details provided in Section 12. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
9. Children's Privacy
The Services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us.
10. Third-Party Links and Services
The Services may contain links to third-party websites, tools, or services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access through our platform. We are not responsible for the privacy practices or content of those services.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice on the Services. Your continued use of the Services after any update constitutes your acceptance of the revised policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
- Company: Fortunaspark
- Address: Shop 6/480 King St, Newtown NSW 2042, Australia
- Email: contact@fortunaspark.com
- Phone: +61 428 590 268
- Website: fortunaspark.com